Malaysian Media Awards Winners Showcase

The Challenges
Data has become the key revenue driver for telco category. However, majority of Xpax users are either light data users or non-data plan subscribers, hence we need to grow the base. To grow our base, we need to look out for existing consumers who have yet to subscribe to Xpax internet plan.

Insight, Strategy and the Idea
Commonly, Display banners drive consumers to a landing page to find out more and sign up or through in app deeplinking. These approaches may take at least 10 seconds for the page to load. For this campaign, we go back to the traditional way of subscribing with a trendy way of executing it: via Click to USSD (Unstructured Supplementary Service Data) or commonly known as *118# for Xpax. No internet connectivity required and ZER0 buffering.

Media Execution
We mapped Xpax customer base through different layers: (i) low data usage (ii) connected via wifi and (iii) interest based and made offers to them riding on always-on connection with Xpax internet. For example, a music streaming product messaging would be displayed within a music app or relatable content. A click to our display banner do not land them to load website or app but the dialer screen of *118# to subscribe to an internet plan to stay connected. This also works as a offline subscription model on the go when they need to be connected – with just one click!

Results and Effectiveness
The overall campaign peformance and business result achieved great outcomes;
1. Media delivered 5X Revenue over Investment!
2. The campaign improved number of subscriptions by 19% vs. past 6 months
3. Improved internet plan subsription revenue by average 10% per month vs. past 6 months
4. Average CTR for Xpax subsribers to click to subscribe at 3.2% — outperforming industrial mobile display benchmark by index 213