2010

Challenge
Hotlink wanted to reaffirm its brand presence in a marked where competitors advertise aggressively. Kelantan is one of the poorest state in Malaysia. We needed to do something different that get people talking beyond the traditional advertising.

Solution
Local buses are the most ccessible form of transpoertation. It is also the most visible media, reaching the consumers at grassroot level. We leveraged on the most visible media to reward our customers. We decided that public display of awarding brand loyalty would help to get people talking.

Execution
Hotlink’s Free Rides Day became a day decided to rewarding Hotlink’s customers. The combinted strategies of bus chelter refurbished ment, banners, branded local buses and 1-day free rides synergistically generated campaign awareness and position Hotlink as a caring brand close to the heart of the local audience.

Results
Prior to the 1-Day Free Bus Ride, locals were already anticipating Hotlink’s upcoming engagement. Brand awareness generated for appromixately 10,000 bus users resulting in 2223 new HOTLINK registrations in just one day! This generated intrinsic value to HOTLINK’s brand affinity as reflected by positive coverate in newspaper, online and radio.