Archives




2013 | |

Friso’s Search for Explorer Moms

Advertiser: Dutch Lady Milk Industries
Brand: Friso
Creative Agency: Reprise Media
Credits: Reprise Media / Universal McCann — Ullas Sahadevan (Director, Performance Marketing), Wilson Chin (Solutions Architect, Performance Marketing), Mike Hutany (Performance Marketing Specialist) / Universal McCann — Ramakrishnan C.N. (Vice President), Goh Soo Mei (Associate Director), Cathryn Pak (Assistant Manager), Olivia Lee (Senior Media Planner), Lim Jia Hui (Senior Media Planner), Stephanie Chin (Director Of Operations), Chow Lee Kheng, (Senior Buyer & Implementation) / Dutch Lady Milk Industries — Anja Henze (Marketing Director), Van Tran (Marketing Manager), Christy Yong (Senior Brand Manager), Desiree Cheng (Brand Manager)


Challenge
Friso was facing intense competition in the premium milk category from big pharma companies. Friso wanted to target a segment known as ‘Explorer Moms’ who comprise of 10% of the Malaysian mommy population. The challenge was to target this niche segment and draw them in to consider Friso.

Solution
Explorer Moms believe experience to be a ‘child’s best teacher’, unlike the typical ‘Kiasu’ moms, who believes in academic and sporting achievements as most important. Both are heavy ‘searchers’ online, albeit with a key difference: problem -solution queries of Kiasu moms VS. holistic lifestyle queries of Explorer Moms. Keyword analysis indicated that Yahoo! had higher lifestyle oriented searches from moms than Google. We decided to shift the battleground from the cluttered Google to Yahoo! instead.

Execution
We studied the content available on Yahoo! and crafted an extensive keyword strategy which overlaid holistic lifestyle, to child development queries (‘mother and child yoga’, ‘creative crafts for kids’, ‘teaching charity to children’. This was drastically different from the brand & category specific searches we saw on other search engines.This unique strategy was a resounding fit in effectively reaching Explorer Moms, away from the plethora of child related searches in other search engines.

Results
The results were phenomenal. Some 2.2 Million lifestyle searches were targeted, driving 35,293 Explorer Moms onto the Friso website (81% New Visits). 2,415 sample sign ups were garnered, at an amazing 6.84% new consumer reach out rate. This master strategy boosted consideration to buy Friso by 67% over previous year.

2013 | |

Every Car Launch is a Honda Launch

Advertiser: Honda Malaysia
Brand: Honda
Creative Agency:
Credits: Starcom MediaVest Group (A division of Vivaki Malaysia) — Alexander Wong (Associate Digital Manager), Alex Lee (Digital Executive) / MediaVest — Evelyn Cheah (Senior Media Planner), Tommy Tan (Media Group Head), Stan Chew (Strategy Planning Director)

Challenge
The great flood in Thailand disrupted Honda’s production of cars and parts. Soon after incident, Honda Malaysia suffered an uphill task for recovery due to sharp decline in sales. How can Honda rebound with their budget pale in comparison to the other aggressive competition? 

Solution
The online car consumers tend to receive new information before brands release them. Car enthusiasts’ forums and blogs are most active. They are ahead of the game – purging new information to the market, even before brands announced their launches. During launches, search traffic spikes higher as interested buyers ‘google’ for more information. Honda’s game plan: “takeover every car launch” i.e. whenever there is a car launch, Honda intercepts with their product. 

Execution
We tagged our car to competitor’s parallel model. Upon searching for any car, be it a compact hatch or family sedans, we have a Honda make to match our rival’s. For example, a Mazda2 search on Google, Honda City will intercept. That way, we get to pinch a share of impressions, giving Honda a shot to generate leads. We continuously optimize our search terms and keywords to improve campaign efficiency and ultimately lower our cost-per-click. 

Results
Efficiency did the job for Honda. Honda commands a high search impression share at 28% (overshadows competitors- Volkswagen@19%, [email protected]%, [email protected]%). Overall, strong brand consideration was indicated at 5% Click-through-rate. Honda’s cost-per-acquisition is significantly lower than competitors’ – ranging from 10% to 82% more cost efficient than competition.

2013 | |

What Women Really Want? The Search is Finally Over!

Advertiser: BRAND’s Malaysia
Brand: InnerShine
Creative Agency: Reprise Media
Credits: Reprise Media / Universal McCann — Ullas Sahadevan (Director, Performance Marketing), Wilson Chin (Solutions Architect, Performance Marketing), Mike Hutany (Performance Marketing Specialist), Jonathan Cheong (Sr. Search Manager) / Universal McCann — Chai Yen Yen (Business Director), Mabel Lau (Associate Director), Joey Tan (Media Planner) Cerebos Malaysia Sdn Bhd — Koh Joo Siang (Vice President & General Manager), Carmen Liew (Marketing Manager), Melissa Tan (Senior Product Group Manager)

Challenge
BRAND’S launched new ‘Inner Shine Ruby Collagen Essence’ to cater to women concerned about ageing. Using the latest in biotechnology, expensive but nourishing ingredients were packaged into a drink. We needed to target a category of women who would buy into the proposition of consuming a drink to prevent ageing. 

Solution
Extensive behavioral research showed that women between 30-39 years were most sensitive towards ageing skin, and extremely knowledgable about ingredients and skin sciences. Relatively affluent and educated, they were most likely to try our product, compared to chemical skin treatments. We deployed a unique search strategy to FILTER these women out from the multitude of beauty centric searches happening. We identified ‘5 Need States’ for searches and overlayed it with appropriate keywords and ad copies. 

Execution
The 5 Need States; Fine Lines, Loss of Elasticity, Roughness, Uneven Skin Tone & Dryness were married with a plethora of skin sciences keywords that included ingredients that were scientifically known to prevent skin ageing and present in natural or artificial forms. We deployed a 24,776 keyword strategy, with multiple variations of what these knowledgeable women audiences would search, and matched with ad copies that conveyed the benefits of consuming ‘Inner Shine Ruby Collagen Essence’. 

Results
This 1st of it’s kind audience targeting helped target 165% more relevant searches which would have been otherwise overlooked. We intercepted 9 Million specific searches related to advanced skin sciences. We sieved out 12,635 highly targeted women to give BRAND’S new product a try. Sales exceeded 10.3% over estimated projections.

2013 | |

Malaysians Gift Children, Across the World, Their Right to Play

Advertiser: UNICEF Malaysia
Brand: UNICEF
Creative Agency: Reprise Media
Credits: Reprise Media / Universal McCann — Ullas Sahadevan (Director, Performance Marketing), Wilson Chin (Solutions Architect, Performance Marketing), Mike Hutany (Performance Marketing Specialist), Jonathan Cheong (Sr. Performance Manager) / UNICEF Malaysia — Loo Choo Khong (Digital Engagement Officer)

Challenge
Malaysians needed to be sensitized about the impact of Polio and the need to eradicate it. There were 2.7M children in pockets of the world who had not received any form of Polio vaccination. UNICEF wanted to get Malaysians to donate to programmes worldwide, including polio eradication. 

Solution
Agency recommended Search to target Malaysians who were already in a state of mind to either donate towards charity OR to help needy children. We followed a 3 step approach to sensitize them and act towards Polio 1) Locate their searches for Charity and Children 2) Drive Awareness about Polio 3) Convert them with the touching story of ‘Shahadat’ who was left unable to walk, run, and play like other kids. 

Execution
Generic searches done on ‘charity’ and ‘help children’ by Malaysian searchers met with ad copies that made an emotional connect with them. Our ad copies were based on the core principles of driving Polio awareness, creating empathy, educating audiences about Polio vaccination, telling them how little it took to help eradicate polio and generally appealing to their overall humane side and how they could make a change in this world. 

Results
Our campaign made 86,521 people aware of Polio. Malaysians reacted with concern and compassion allowing UNICEF Malaysia to raise donations that could provide 29,149 vaccinations keeping 9,716 children polio-free. A single act of kindness enabled via Search allowed Malaysians to gift the ‘magic of childhood’ to thousands of children worldwide.

2013 | |

The Global Fluid Art Movement makes search visual, not textual

Advertiser: PETRONAS Group
Brand: PETRONAS Lubricants
Creative Agency: Saatchi & Saatchi Arachnid
Credits: Chan Yuet Wah (Group Planning Director), Sandeep Joseph (Head of Digital & Innovation), Agnes Yee (Group Planning Director), Ryan Leong (Business Director, Digital Media), Megat Imran (Search Manager), Tan Zhi Vern (Media Manager)

Challenge
PETRONAS Lubricants International (PLI) was celebrating its global centenary. PLI’s campaign, “A Century of Fluid Innovation”, included the co created “Fluid Art Movement”. However, lubricants are low involvement, low glamour. Moreover, we were running the campaign in 20 countries. Hence, the challenge is to drive participation in “Fluid Art Movement”. 

Solution
Participants were to submit digital art pieces, created online at website to co create a Global Masterpiece. Most search campaigns use words. But in 20 countries (including Malaysia) that speak different languages, it poses a challenge. We decided to be different – go visual rather than textual. Our focus – using colourful digital art masterpieces and keywords to attract online users, instead of boring words. Using images (works) of “artists” (ordinary consumers) to drive search.

Execution
Bloggers, our F1 drivers Schumacher and Rosberg submitted their own Digital Art Masterpieces, highlighting them in blogs, driving content search. Digital banners in arts & painting spaces to drive traffic. Buying keywords in arts, drawings, painting spaces. Presence in specialized Youtube banners and social seedings. Whenever people searched for art related content in Google, Facebook or Youtube, PLI’s user created art and art movement ads appeared. The visuals lured audiences, driving traffic to campaign site. 

Results
Our campaign created a global art movement. We reached over 20 million impressions, and delivered 47,000 clicks across 20 countries. Total 5,015 digital art masterpieces were submitted. Created valuable word of mouth, and the low glamour product of lubricant was buzzing with colours. We had made search visual!