Malaysian Media Awards Winners Showcase

2021 | |

Coca-Cola “Unlocks” The City for Malaysians During Lockdown

Advertiser: Coca-Cola Far East Ltd
Brand: Coca-Cola
Creative Agency: N/A
Credits: -


Objective & Challenge
Malaysia’s Movement Control Order (MCO) changed the fabric of “normal” in the country. Nearly overnight, people could not publicly gather, be near each other and were stuck at home 24/7 leading to psychological and emotional stress. A study found 1 in 2 Malaysians experienced anxiety and depression during lockdown. Coca–Cola Malaysia as business was also challenged to adjust to the new reality. Coca–Cola consumption outside of home was suddenly marginalized. We needed to shift our business priorities to focus on in–home meal occasions to drive sustainable volume. We needed a solution to address both of our business and consumers we serve. We realized we had a unique opportunity help people cope by bringing back some joy and excitement into their lives, during these tough times. The launch of our Cari–Cari Gol campaign in partnership with McDonald’s did just that. Here’s how we did it.

Insight & Strategy
Malaysians, restless and stuck at home were missing three things: FOR 65%, WATCHING FOOTBALL: Malaysia is a football nation, now handicapped from watching their favorite games and sporting events such as English Premier League or the Olympics due to sudden cancellations triggered by Covid lockdowns. GOING OUT AND EXPERIENCING OLD HAUNTS: Consumers, especially those 35yrs and younger, missed going to old and familiar locations: their gym, school, urban exploration, nightlife, eating out in groups and enjoying the food and ambience, as well as for football crazies, missing the scale and energy watching as fans in stadiums. They missed the joy and excitement of being ‘in action’ and on the world ‘outside’ beyond home. FINDING SOMETHING NEW OUTSIDE: Neuroscientific evidence shows people place great value and meaning to places, and that different places evoke different emotions, such as joy, security, and wellbeing. The discovery of new places and things trigger emotional relief and excitement. OUR STRATEGY We merged Malaysian’s common interests together: Football, The Familiar and The New, to get them excited and be in ‘action’, through a gamified “Virtual Reality (VR) Football Treasure Hunt” unlocked through a meal–bundling activation with McDonald’s.

LOCAL BECOMES VIRTUAL We virtually augmented real locations in Malaysia and turned them into treasure–hunting virtual environments as game levels that users could immerse in, explore, and discover hidden prizes within, using their mobile devices. The locations need to be familiar and missed among the Malaysians during the lockdown: Bukit Jalil Stadium, Shah Alam Football Stadium, historic Chinatown street (Lorong Panggung), several universities and gyms! These locations were also chosen because they were suitable for interactive and immersive treasure–hunting: rich in the number of exploration spots, with hidden spaces where our little JavaScript elves could hide the prizes. Treasure–hunt mechanics were weaved into the 3D data, and incorporated exciting football–related sound effects, imagery, prizes, and concepts to fulfill our young consumers’ explorative slant. KICKSTARTING THE GAME The McDonald’s and Coca–Cola meal, provided a “virtual key” to access this experience in three steps: 1. Consumers scan the QR code on the McDonald’s x Coke cup part of the meal. 2. Upload a receipt image as proof of purchase of McDonald’s meal with Coca–Cola beverage. 3. Start “Cari–Cari Gol” in our 1st ever VR football hunt! Stomachs happy, fun begins! The experience kicks off with the sound of a football referee blowing his whistle. The player then navigates skillfully around the environment, weaving around walls, doorways, and pillars for a possible prize, which could be in virtually any nook or cranny. When a prize is found, the player must make a game–changing decision whether to forego the prize for a chance to find a better substitute prize elsewhere in the virtual environment. Over +20,000 prizes were chosen specifically to cater to the football theme, namely Coke football keychains, EPL club jerseys, tickets to live EPL matches in the UK and more. REALTIME, INGAME ADJUSTMENTS KEEP CONSUMER ENGAGED We found players were starting to strategize and discuss tactics based on their play habits. Two interesting types of players emerged, and we responded with the right triggers in real–time to keep them engaged. COMPETITIVE STRATEGISTS: we found a segment of gamers who played and experimented with far more levels than the rest. This trend coincided with the emergence of game levels with a high win–to–play ratio AND a high play rate. These players spent a great deal of time honing their skills, by playing more than 30 times (!), and kept playing and “gaming the game” to trade up to a better prize than they currently had. We kept these strategists engaged and hooked by giving them the opportunity to find performance–enhancing powerups that added even more time to the game to find better prizes. QUICK HITTERS: While other spent a great deal of time strategizing the game, some players were naturals and needed less time, with the fastest winning time finding a prize within 11 seconds. Players that find a prize in the hunt within 60 seconds from the start were notified immediately for verification and were rewarded with the kind of instant gratification that made them come back for more: having their football–related prize delivered to them right at their doorstep shortly!

We reached over 7M people and drove over 650,000 engagements on social media. The game brought over 76,000 visitors, with over 9,700 returning visitors. Business spiked! The average number of meals purchased for repeat participation in the game was also increased to five meals, within the two–month period, two meals greater than the norm. All this at ZERO ATL budget. Best of all, a wide community of players got absolutely immersed! Google Analytics shows 50% interested in sports, 8% in football, and 45% interested in fast food, a wide mix of players! The standard deviation of number of plays across the game levels by the end of the campaign rose to almost 2.5 times that of game level plays at the beginning. More than a game, we gave them joy, distraction, respite, and another reason “to play on.”